Steps to a Successful Service Shop Essentials of Financial Management By William H. Wiersema, C.P.A. Based on a series published monthly in Electrical Apparatus magazine since 1994, "Steps to a Successful Service Shop" offers guidance in an area too frequently overlooked - the financial side of electromechanical service and sales. In addition to discussing subjects one would expect to find in a basic management text, this book also covers such things as repair versus new product sales and preventive maintenance as a consulting service. William Wiersema is a principal and director of costs and operations consulting at Miller Cooper & Co. Ltd, a Northbrook, IL accounting and consulting firm. He has worked with large and mid-sized companies setting up systems to track costs and identify profit centers. He is a Phi Beta Kappa graduate in economics from Northwestern University and was a graduate fellow in accounting at the University of Illinois. 208 pages; softbound If you prefer to order by telephone, call toll free 1-800-288-7493
